01Support

How can we help?

Something not working, or a question about one of our apps? Email us. Please mention which app and which device you are using.

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02Common questions

  1. 01

    There’s no sound. What can I do?

    Check the device volume first. Then open the grown-ups area and make sure music, sounds and voice are switched on. Some apps also have a sound check button there.

  2. 02

    How do I get into the grown-ups area?

    Tap the lock or grown-ups button and answer the question. It is designed to be easy for adults and hard for young children.

  3. 03

    How do I start over?

    Each app has a reset option in its grown-ups area. You can also clear the app’s storage in Android settings. See the data deletion page for each app.

  4. 04

    Does the app need the internet?

    No. Every app works fully offline, and none of them makes network requests.

  5. 05

    Will progress move to a new phone?

    Progress is stored only on the device. If Android backup is turned on, Android may restore it on a new phone signed in to the same Google account.

  6. 06

    Are there ads or purchases?

    No. There are no ads, no in-app purchases and no subscriptions in any Qzoke app.

03Policies by app